17230 - Operational Support Officer
Justice Gov UKEngland, United Kingdom • England, United Kingdom • England, United Kingdom
Posted April 29, 2026
Full Time
About the Company
The UK Ministry of Justice is the government department responsible for the administration of justice across the United Kingdom. It oversees criminal, civil, and family justice, as well as the courts, tribunals, prisons, and probation services, ensuring that the legal system operates fairly, efficiently, and transparently. The ministry also plays a key role in shaping democratic governance and upholding constitutional principles. Its distinctive focus on public accountability and continuous improvement positions it as a leading authority in delivering justice and promoting the rule of law.
Job Description
Operational Support Officer will contribute to the overall operational, performance and service standard targets across their area of work. They will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. They will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
Requirements
- Customer service skills
- Digital and administrative skills
- Ability to communicate confidently in person, over the telephone, digitally and in written communications
- Resilience and empathy to be able to deal with sensitive information and situations
- Team player; able to work collaboratively and flexibly to deliver business objectives
Benefits
- Annual Leave
- Pension
- Training
- Networks
- Support
- Flexible working hours
- Family friendly policies
- Paid paternity, adoption and maternity leave