Quality and Operations Executive

Justlife is a fast-growing tech startup based in Dubai that offers on-demand home services through its app. The company is looking for a Quality and Operations Executive to oversee service provider teams, develop and implement service delivery processes, and manage purchasing and procurement. The ideal candidate will have a bachelor's degree and 1-4 years of experience in a quality and service role, with proficiency in Google and Excel Sheets, and strong problem-solving and communication skills.

Requirements

• Oversee the service provider teams, ensuring they meet professional standards through continuous training and retraining sessions
• Develop, implement, and monitor on-demand service delivery processes, ensuring compliance with Justlife’s operating procedures
• Use analytical tools like Power BI to track professional performance metrics and initiate action plans for underperformers
• Coordinate service quality efforts between Justlife and partners, addressing non-compliance, and ensuring adherence to standards
• Manage the purchasing, procurement, and inventory of materials and equipment, ensuring seamless operation
• Conduct site visits to engage with service providers, understand their challenges and improve service delivery
• Work with other departments to address performance issues, implement training, and coordinate initiatives
• Develop and execute communication strategies for updates, rewards, and bonuses, ensuring clarity and accessibility through collaboration with the marketing team
• Propose, lead and assist in special projects and ensure proper documentation, updates to training materials, and accurate communication across teams

Benefits

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.
• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.
• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.