We are looking for a customer-success-driven relationship manager to oversee B2B SaaS clients, with excellent interpersonal skills, technical chops, and a keen sense of urgency. As an Account Manager, you will manage client relationships, identify opportunities to grow accounts, and nurture long-lasting relationships.
Requirements
- 2-3 years’ experience in one or more of the following areas: Customer Onboarding, Customer Success, Customer Support, Account Management, Revenue Retention
- Expert-level knowledge of Salesforce/HubSpot (or similar)
- Excellent communication skills and high emotional intelligence
- Proven track record of identifying client 'pain points' and mapping them to product solutions to drive revenue growth
- Ability to work independently or with a team in a fast-paced, growth-intensive environment
Benefits
- Unlimited PTO policy
- Complimentary in-office barista
- Catered breakfast & lunch between Tuesdays - Wednesday
- Regular social events at the office
- Comprehensive medical & dental coverage through Cigna
- Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
- Employee Assistance program
- Subscriptions to mental health assistance platforms
- Travel stipend for local employees
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
- 401(k) retirement and savings plan