Field Service Technician Level II ā Des Moines, Iowa
K Group CompaniesDes Moines, Iowa, United States
Posted May 22, 2026
Full Time
About the Company
K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980.
Job Description
We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Des Moines, Iowa area. The Field Service Technician Level II will demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively.
Requirements
- Execute all Level I installer roles and responsibilities
- Demonstrate exceptional organizational skills in handling project and service tickets
- Exhibit a deep understanding of project scopes and service expectations
- Assume leadership responsibilities by delegating tasks within the teamās capabilities
- Mentor Level 1 installers and maintain high standards
- Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers
- Perform Factory Authorized Testing (FAT) of products before installation
- Commission systems and provide clients with reliable and fully operational solutions
- Embrace flexibility by accepting additional job duties
Benefits
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
