Analyst, Information Technology
K2 ServicesPhoenix, Arizona, United States
Posted March 19, 2026
Full Time
About the Company
Opensity Solutions is committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Job Description
We are seeking a motivated Desktop Support Technician to join our IT team. The ideal candidate should have experience with ServiceNow ITSM Incident Management, be detail-oriented, and maintain high standards of customer service while adhering to Service Level Agreements (SLAs).
Requirements
- Provide first-level support for desktops, laptops, and peripheral devices for onsite users in regional office.
- Provide second-level escalation support for remote and out of region users.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Fulfill standard IT requests within fulfillment time matrix.
- Log, track, and manage tickets using ServiceNow ITSM to ensure timely resolution and proper documentation.
- Maintain accurate inventory control of IT assets, ensuring proper tracking and updates.
- Set up and configure new hire workstations, laptops, and user accounts targeting completion 1 week before their start date.
- Provide on-site support Monday through Thursday and optional remote assistance on Fridays as the schedule allows.
- Assist remote users with troubleshooting via remote desktop tools and phone support.
- Support employees in resolving connectivity, VPN, and software access issues.
Benefits
- Opportunities for growth and learning in an IT career path
- A collaborative and supportive work environment
- Opensity Solutions is an Equal Opportunity Employer
