Service Desk Analyst - Remote (After Hours)

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst. This role offers a comprehensive training program, opportunities for career advancement, and a full array of benefits. Work in a fast-paced, agile, customer service-oriented environment with a world-class Service Desk team.

Requirements

• Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues
• Provide over-the-phone, email, and chat support
• Identify, diagnose, and resolve all customer issues by using documented troubleshooting items
• Maintain a regular and reliable level of attendance

Benefits

• Health insurance
• Matching 401k
• Paid time off
• Other benefits (not specified)