Customer Success Specialist

Join Kader Group as a Customer Success Specialist and be part of a growing organization that focuses on safety, quality, and sustainability. As the first point of contact for clients, you will handle support requests, provide training, and contribute to improving products and processes.

Requirements

• Handle support requests via email, phone, and ticket systems
• Support clients with simple and complex issues around SaaS products
• Provide online onboarding and usage training
• Prepare and maintain a knowledge base and manuals
• Identify recurring questions and suggest improvements

Benefits

• Salary in line with the market and experience
• Part-time contract of 24 to 40 hours per week
• 28 vacation days
• Laptop and phone from the company
• Contract for one year with a view to a permanent employment contract
• 50/50 pension scheme and disability insurance
• Vitality budget and home working arrangement
• Collective health insurance
• Lease a Bike arrangement
• Regular team activities and meetings