IT Support Engineer

kaiko.ai is building a next-generation agentic clinical AI assistant that helps clinicians reason across patient data, guidelines, and diagnostics. The company is looking for an IT Support Engineer to provide hands-on IT support to employees, troubleshoot issues, and contribute to the configuration and continuous improvement of the tooling stack.

Requirements

• 1-2 years of experience in IT support, helpdesk, or a similar role (remote and/or local support)
• Familiarity with identity and access management concepts (e.g. directory services, group management, email administration)
• Experience with device management principles and tools (e.g. MDM platforms)
• Comfort working across a range of tools - communication platforms, knowledge bases, ticketing systems - and the ability to pick up new ones quickly
• Solid working knowledge of macOS/Windows (Linux is a nice-to-have)
• Strong communication skills - you can simplify technical concepts without being condescending
• Basic hardware familiarity (setting up and troubleshooting devices - no tinkering required)
• Awareness of information security best practices
• An interest in or experience with AI tools as part of daily work

Benefits

• Attractive and competitive salary
• Good pension plan
• 25 vacation days per year
• Great offsites and team events
• EUR 1,000 learning and development budget
• Autonomy to do your work in the way that works best for you
• Annual commuting subsidy