2nd Line IT Support

2nd Line IT Support role at a trusted MSP serving SMB, SME, and corporate clients. Variety of technical challenges, people-first approach, and a tight-knit team.

Requirements

• Strong experience in a 2nd Line Support or similar technical support role
• Confident troubleshooting Windows OS, Office 365, printers, networks, etc.
• Comfortable working across both hardware and cloud-based tech
• Good communication skills
• Strong organisational skills and ability to manage multiple priorities
• A proactive attitude and eagerness to learn
• Full UK driving licence preferred
• Willingness to be part of a weekend support rota (shared fairly within the team)