2nd Line IT Support

We are looking for an experienced IT Support Engineer to join our team. You will provide 2nd line technical support, both remotely and on-site, and handle escalations from the 1st line team. If you enjoy variety and working with a small, independent team, this could be the role for you.

Requirements

• Strong experience in a 2nd Line Support or similar technical support role
• Confident troubleshooting Windows OS, Office 365, printers, networks and general infrastructure
• Comfortable working across both hardware and cloud-based environments
• Good communication skills, especially when working face-to-face on-site
• Ability to manage multiple tasks and prioritise effectively
• A proactive, curious attitude someone who enjoys working things out properly
• Full UK driving licence preferred (fieldwork required)