Billing & Payments Specialist

Karbon is seeking a Billing & Payments Specialist to join their Customer Success organization. The ideal candidate will have a deep understanding of accounting firm billing and payments, excellent communication skills, and a calm and methodical approach under pressure.

Requirements

• 3+ years in a customer-facing specialist, solutions consultant, or technical support role, ideally in B2B SaaS with a financial or payments component
• Deep familiarity with how accounting firms or professional services businesses bill and collect from their clients
• Strong product intuition and ability to diagnose billing or payments issues quickly
• Excellent communication skills and ability to explain complex financial and product concepts to non-technical customers
• A calm, methodical approach under pressure and ability to bring structure to chaotic situations
• Strong documentation instincts and ability to turn resolved cases into reusable resources
• Experience with Karbon, Xero, QuickBooks, or similar practice management or accounting platforms is a strong advantage
• Comfortable operating with significant autonomy and confident in owning complex billing and payments engagements

Benefits

• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend