Billing & Payments Specialist

Karbon is seeking a Billing & Payments Specialist to join their Customer Success organization. The ideal candidate will have 3+ years of experience in a customer-facing specialist role, with a deep understanding of how accounting firms bill and collect from their clients. The role requires strong product intuition, excellent communication skills, and a calm, methodical approach under pressure. The company offers a strong benefits package, including flexible time off, company-paid medical, and 401(k) with company matching.

Requirements

• 3+ years in a customer-facing specialist, solutions consultant, or technical support role
• Deep familiarity with how accounting firms or professional services businesses bill and collect from their clients
• Strong product intuition
• Excellent communication skills
• A calm, methodical approach under pressure
• Strong documentation instincts
• Experience with Karbon, Xero, QuickBooks, or similar practice management or accounting platforms
• Comfortable operating with significant autonomy

Benefits

• Flexible Time Off
• Company paid medical
• Paid dental and vision
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend