Customer Support Specialist

Karbon is seeking a Customer Support Specialist to provide high-quality video and live technical chat support while delivering onboarding and training that ensures customers realize meaningful value within their first 90 days.

Requirements

• 1–3+ years of customer service or B2B SaaS support experience
• Experience using live chat or support software such as Intercom, Zendesk, Salesforce, or similar platforms
• Strong problem-solving skills with the ability to remain calm and solution-focused under pressure
• Excellent written and verbal communication skills; able to explain complex software concepts clearly and consultatively
• Professional spoken and written English (additional languages a plus)
• Experience in B2B SaaS, accounting professional services, training, education, or customer support environments preferred

Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program