Customer Support Specialist II

We’re looking for a detail-oriented and customer-focused Support Specialist to join our team. This role will focus on helping customers set up, troubleshoot, and optimize integrations between our platform and third-party tools as well as learn and provide support to Large Firms and complex requests created by our Tier 1 support team.

Requirements

• 2+ years in technical support, customer support, or a related role, preferably with a SaaS company
• Familiarity with APIs, webhooks, authentication methods (OAuth, SSO), and integration troubleshooting
• Ability to read technical documentation
• Strong written and verbal communication skills
• Comfortable investigating root causes and working through complex customer issues
• Experience with ticketing systems (e.g. Salesforce, Intercom), and common SaaS tools

Benefits

• Medical, dental, and vision insurance for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program