Customer Support Specialist II

Karbon is hiring a detail-oriented and customer-focused Support Specialist to join their team. The role involves helping customers set up, troubleshoot, and optimize integrations between Karbon's platform and third-party tools.

Requirements

• 2+ years in technical support, customer support, or a related role, preferably with a SaaS company
• Familiarity with APIs, webhooks, authentication methods (OAuth, SSO), and integration troubleshooting
• Strong written and verbal communication skills; ability to explain technical concepts to non-technical audiences
• Comfortable investigating root causes and working through complex customer issues

Benefits

• Medical, dental, and vision insurance for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program