Customer Experience Manager (m/f/d)

KARL STORZ is looking for a proactive and customer‐focused Customer Experience Manager to lead their efforts in delivering exceptional service and shaping a best‐in‐class customer journey.

Requirements

• Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.
• Experience in customer experience management or service operations.
• Strong analytical skills with tools such as Excel, Power BI, or Tableau.
• Experience using customer feedback tools and CRM systems (e.g., Salesforce).
• Excellent communication and interpersonal skills.
• Strong problem‐solving abilities.
• Ability to manage multiple priorities in a fast‐moving environment.
• Confident user of Microsoft Office Suite.
• Full, clean driving licence.

Benefits

• 34 days holiday (inclusive of public holidays)
• Generous Pension
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)
• Perkbox benefits platform