English & Japanese Customer Support Agent - Gaming

We're a global team of 12,000 professionals in 70+ studios across 26 countries. We're on a mission to reshape how players interact with their favorite games. As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

Requirements

• Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher.
• Experience in the service industry or experience in customer support.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.

Benefits

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)