Japanese & English Customer Support Agent - Gaming
Keywords StudiosSuginami, Japan
Posted November 28, 2025
Full Time
About the Company
Keywords Studios is a global team of over 12,000 professionals spread across 70+ studios in 26 countries, providing a wide range of solutions to video game developers and publishers.
Job Description
We are seeking a Japanese & English Customer Support Agent - Gaming to join our team at Keywords Studios. As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
Requirements
- Mastery in C1-C2 level (JLPT N1) Japanese language proficiency, with English at (B2) level or higher.
- Experience in the service industry or experience in customer support.
- Basic troubleshooting skills to assist players with technical challenges.
- Availability for full-time work, including weekends (Saturday and Sunday).
Benefits
- Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
- Annual Leave
- Congratulation or Condolence leave
- Special Leave
- Employee Referral Program
- Language Program
- Numerous internal social events
- Casual dress and hairstyle
- No smoking in workspace (designated smoking room available)
- Employee Assistance Program (professional consultation/mental health support program)
- Relo Club Program (employee benefit program)
- Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
- Telecommuting Allowance (Based on company regulations)
