L2 Cloud Native Support Engineer

Kiratech is looking for a L2 Cloud Native Support Engineer for its Managed Services Team. The role will involve supporting the management and evolution of Kiratech's monitoring system, and providing second-level technical support to clients on Cloud Native technological perimeters.

Requirements

• Linux system knowledge (preferably with at least one related certification, such as LPIC or RHCE)
• Knowledge of at least one scripting language, particularly Python or Bash
• At least 2-3 years of experience in troubleshooting/incident management, preferably in a 24x7 operational environment and with complex Enterprise clients
• At least 1 year of experience with containerization tools such as Docker, Kubernetes, or Podman (preferably with at least one related certification, such as CKA)
• Good knowledge of the main infrastructure-as-code tools, such as Terraform or Ansible
• Experience in at least one of the following areas/tools: Monitoring tools (Icinga, Zabbix, Grafana, or SCOM), ELK Stack (Elasticsearch, Logstash, Kibana), Kafka, Cyphon, OpenText Suite (NA, NNMi, OBM, OO, Sitescope)
• Native Italian speaker
• Good knowledge of English from a professional point of view
• Preferred title certifications or demonstrable experience: Cloud Provider Certifications, Kubernetes certifications, experience with CI/CD tools, certifications on monitoring tools, Experience with Dynatrace and/or Splunk, Service Management processes (ITIL)

Benefits

• Continuous training: 1 day a month dedicated to training through the use of dedicated platforms to develop technological, managerial, administrative, and communicative skills
• Defined and supported career plan by certifications
• Working from anywhere (1 month a year or 4 weeks)
• Recharging Friday (1 paid Friday every 3 months)
• Friendly voice
• Electronic restaurant tickets
• Remote work
• Company welfare
• Work in a young, dynamic, and technologically innovative corporate context