L2 Cloud Support Engineer

Platform9 is seeking a Cloud Support Engineer to provide technical support and consultation for its growing customer base. The engineer will be responsible for troubleshooting customer issues, maintaining a high SLA goal, and continuous learning and sharpening of OpenStack and Kubernetes skills.

Requirements

• Working knowledge of OpenStack components, architecture, and data flow
• Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)
• Understanding of Kubernetes clusters and hands-on experience resolving issues in production Kubernetes clusters
• 3+ years experience with customer escalations
• Excellent verbal and written communication skills
• Administration experience in Linux and knowledge of storage and networking subsystems
• Good understanding of virtualisation technologies like: KVM, libvirt, Xen
• Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing.
• Programming and scripting proficiency in python, bash, awk, or sed

Benefits

• Competitive Compensation and Equity
• Medical Healthcare for you and your family
• Hybrid Work Model
• Wellness Benefits
• Professional Development/Global certifications
• Reward and Recognition Programs
• Team Building Activities
• Hackathon
• Company-Wide Programs