L1 Cloud Support Engineer

Platform9 is seeking a L1 Cloud Support Engineer to join our Customer Support SRE function. The successful candidate will be involved in various aspects of customer support, including automation, monitoring and alerting, troubleshooting, documentation, and tool development. The role requires a strong technical background, excellent communication skills, and a passion for working in a data-driven organization.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Customer-facing handling experience
• Administration experience in Linux and knowledge of storage and networking subsystems
• Basic Knowledge of OpenStack technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, MongoDB, etc)
• Strong Experience in Kubernetes, including cluster administration, deployment strategies, and troubleshooting.
• Familiarity with at least one scripting language (e.g., Python, Bash, GO).
• Team player with a strong sense of ownership of your work and a passion for working in a data-driven organization
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Strong communication and collaboration skills.
• Familiarity with cloud computing concepts (e.g., AWS, Azure, Google Cloud).
• Basic knowledge of containerization technologies (Docker, Kubernetes). CKA certification is a plus.
• Experience with monitoring tools (e.g., Prometheus, Grafana)
• Strong incident management experience.

Benefits

• Generous Paid Time Off
• 401k Matching