Customer Support Engineer

Role Overview

The Customer Support Engineer will support the SWIFT tool, responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.

What You Will Do

Responsible for customer service activities, coordinates actions with customers to minimize down time, prepares fields service reports, and provides documentation to other supporting functions.

Why It Might Be a Fit

The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience working in a cleanroom environment. Native Level or proficient in Japanese and English language is required.

Requirements

• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems
• Consistent record of engaging empathetically with customers
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively
• Outstanding interpersonal communication, analytical and problem-solving skills
• Experience working under pressure to meet deadlines
• Drive to be hands-on and passionate about learning new things
• Strong software management skills with Unix background
• Native Level or proficient in Japanese (JLPT N1) and English language

Benefits

• Competitive total rewards package
• Family friendly benefits
• Inclusive environment
• Benefits that meet the diverse needs of employees