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Job description
The Customer Support Engineer will support the FMD tool, responsible for customer service activities, troubleshooting, and repairing of complex capital equipment at customer sites. The role requires strong problem-solving skills, excellent communication, and analytical skills. The engineer will be the face of the company, ensuring customer satisfaction and maintaining operational quality of system equipment.
Responsible for customer service activities, updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites. Coordinates actions with customers to minimize downtime, prepares field service reports, and provides documentation to other supporting functions.
The ideal candidate will have a strong background in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems, with experience working in a cleanroom environment. Native Level or proficient in Japanese and English language is required. Ability to read and understand procedures and technical documents in English is also necessary.
Company
Manufacturing • Tech, Software & IT Services
KLA is a global leader in semiconductor process control, delivering advanced equipment and services that drive innovation across the electronics industry. The company specializes in process-enabling solutions for wafer and reticle manufacturing, integrated circuits, packaging, and printed circuit boards, leveraging cutting-edge metrology, inspection, and AI-powered analytics. KLA’s multidisciplinary teams—physicists, engineers, data scientists, and problem-solvers—partner with leading customers worldwide to design solutions that push the boundaries of performance and yield. Its distinctive blend of industry-leading technology, deep scientific expertise, and collaborative innovation positions KLA at the forefront of semiconductor and emerging nanotechnology markets.
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