Customer Support Engineer

Role Overview

The Customer Support Engineer will work with the KLA Services team to maintain the high performance and productivity of KLA products through a flexible portfolio of services. The role requires analytical skills, ability to troubleshoot problems in software and electronics, and strong interpersonal/communication skills.

What You Will Do

Develop capabilities in use of all available diagnostic resources, develop and demonstrate technical proficiency in all aspects of assigned equipment set, and work under pressure and stringent timelines.

Why It Might Be a Fit

The ideal candidate will have technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience, and be willing to travel 50 ~ 80%.

Requirements

• Technical college degree in engineering / electronics / physics / material science
• 3+ years Semiconductor / Automotive / Medical equipment service support experience
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Strong interpersonal/communication skills
• Ability to work under pressure and stringent timelines
• Native Level Japanese required
• Ability to read and understand procedures/technical documents in English

Benefits

• Competitive total rewards package
• Family friendly benefits
• Inclusive environment
• Diverse benefits to meet the needs of employees