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Job description
The Customer Support Engineer will work with the KLA Services team to maintain the high performance and productivity of KLA products through a flexible portfolio of services. The role involves troubleshooting problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems, and developing technical proficiency in all aspects of assigned equipment set.
The Customer Support Engineer will develop capabilities in use of all available diagnostic resources, troubleshoot problems, and work under pressure and stringent timelines to ensure customer manufacturing areas are not shut down.
The ideal candidate will have analytical skills, strong interpersonal/communication skills, and the ability to work in a cleanroom environment. Experience or knowledge of semiconductor manufacturing process is preferred.
Company
Manufacturing • Tech, Software & IT Services
KLA is a global leader in semiconductor process control, delivering advanced equipment and services that drive innovation across the electronics industry. The company specializes in process-enabling solutions for wafer and reticle manufacturing, integrated circuits, packaging, and printed circuit boards, leveraging cutting-edge metrology, inspection, and AI-powered analytics. KLA’s multidisciplinary teams—physicists, engineers, data scientists, and problem-solvers—partner with leading customers worldwide to design solutions that push the boundaries of performance and yield. Its distinctive blend of industry-leading technology, deep scientific expertise, and collaborative innovation positions KLA at the forefront of semiconductor and emerging nanotechnology markets.