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Job description
The Customer Support Engineer will support the BBP/LS tool, providing customer service activities such as updating, troubleshooting, and repairing complex capital equipment. They will be the face of the company, ensuring customer satisfaction and maintaining operational quality.
Responsible for customer service activities, including updating, troubleshooting, diagnosing, and repairing complex capital equipment. Coordinates actions with customers to minimize tool downtime and improve equipment performance.
The ideal candidate will have knowledge of semiconductors, machinery, materials, and electrical engineering, with excellent communication skills and a willingness to take on new challenges.
Company
Manufacturing • Tech, Software & IT Services
KLA is a global leader in semiconductor process control, delivering advanced equipment and services that drive innovation across the electronics industry. The company specializes in process-enabling solutions for wafer and reticle manufacturing, integrated circuits, packaging, and printed circuit boards, leveraging cutting-edge metrology, inspection, and AI-powered analytics. KLA’s multidisciplinary teams—physicists, engineers, data scientists, and problem-solvers—partner with leading customers worldwide to design solutions that push the boundaries of performance and yield. Its distinctive blend of industry-leading technology, deep scientific expertise, and collaborative innovation positions KLA at the forefront of semiconductor and emerging nanotechnology markets.