Customer Support Engineer (E)

Role Overview

The Customer Support Engineer will support multiple tools, troubleshoot, diagnose, and repair complex capital equipment at customer sites. They will be the face of the company, ensuring customer satisfaction and maintaining operational quality. The role involves coordinating actions with customers, preparing field service reports, and contributing to knowledge capture and improvement.

What You Will Do

Responsible for customer service activities, including updating, troubleshooting, and repairing equipment. Coordinates actions with customers to minimize downtime. Prepares field service reports and provides documentation to other supporting functions.

Why It Might Be a Fit

The ideal candidate will have strong problem-solving skills, excellent communication and interpersonal skills, and experience working in a cleanroom environment. Native-level or proficient Japanese and English language skills are required.

Requirements

• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems
• Consistent record of engaging empathetically with customers
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry
• Proactive communication and analytical and problem-solving skills
• Experience working under pressure to meet deadlines
• Drive to be hands-on and passionate about learning new things
• Strong software management skills with Unix background
• Native Level or proficient in Japanese (JLPT N1) and English language

Benefits

• Competitive total rewards package
• Family friendly benefits
• Inclusive environment
• Benefits that meet diverse needs of employees