Customer Success Manager

Customer Success Manager at Klaviyo, a company that empowers creators to own their destiny by making first-party data accessible and actionable. The ideal candidate is passionate about customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions.

Requirements

• 2+ years of customer success experience
• Track record of building and nurturing relationships with multiple stakeholders on an account at a time
• Experience explaining how to reach key goals using software with end users
• Creative problem solving for customers and end users
• Experience in marketing or advising customers on marketing strategy
• Comfortable discussing account renewals, upgrades, and cancellations
• Excellent organizational and project management skills
• Excellent communication skills via phone, video conference and email
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits