Customer Success Manager

We are looking for a Customer Success Manager who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. The ideal candidate has strong technical skills, a previous background in email marketing or general strategic marketing solutions, and a track record of finding creative solutions to unique problems.

Requirements

• 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
• Experience explaining how to reach key goals using software with end users
• A track record for creative problem solving for customers and end users
• Experience in marketing or advising customers on marketing strategy
• Comfortable discussing account renewals, upgrades, and cancellations
• Thrives in a collaborative environment
• Excellent organizational and project management skills
• Excellent communication skills via phone, video conference and email
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility