Customer Support Specialist

At Klaviyo, we're looking for a Product Expert (Customer Support Specialist) to provide exceptional support to customers scaling their businesses with Klaviyo. The successful candidate will have a track record of creative problem-solving, excellent communication skills, and a passion for delivering high-quality support.

Requirements

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
• Diagnose software issues and resolve escalated customer complaints
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits
• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments