Product Expert
KlaviyoBoston, Massachusetts, United States
Posted April 23, 2026
26920 - 40380 USD
Full Time
About the Company
Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Job Description
We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. The role involves developing in-depth knowledge of the Klaviyo platform, providing high-quality product support, and communicating effectively with customers.
Requirements
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
