Product Support Specialist

Tremendous is a fully remote company looking for a Product Support Specialist to advocate for their customers and improve their platform. The role involves providing exceptional customer support, becoming a product expert, and collaborating with the team to build strong relationships and improve processes.

Requirements

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

Benefits

• Competitive pay
• Equity
• Benefits