Product Support | Customer Support

Teachable is seeking a Product Support Specialist to empower users to excel on their platform. The role involves troubleshooting technical issues, collaborating with cross-functional teams, and providing exceptional customer support.

Requirements

• 2+ years of experience in product support, preferably in a Software as a Service (SaaS) environment
• Excellent written and verbal communication skills
• Fluent or advanced English proficiency (spoken and written) required
• Familiarity with debugging tools, browser developer tools, and log analysis
• Strong problem-solving abilities and a proactive approach to challenges
• Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude
• Experience with customer service platform

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance