Principal Customer Success Manager
KlaviyoDenver, Colorado, United States
Posted March 27, 2026
116000 - 174000 USD
Full Time
About the Company
Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Job Description
Klaviyo is looking for a Principal Customer Success Manager to provide proactive, high-touch strategic consulting to upper Mid-market customers. The ideal candidate will have strong technical skills, a background in email marketing or marketing strategy, and experience managing customer relationships through Salesforce or similar CRMs. They will work closely with customers to drive progress towards their goals, provide strategic recommendations, and become a trusted partner to their customers.
Requirements
- 5+ years of mid-market or enterprise account management experience
- Excellent program management skills
- Ability to own customer projects from scoping & planning through to implementation and measuring success
- Experience managing customer relationships through Salesforce, Gainsight or similar CRMs
- Experience using email marketing platforms and E-Commerce platforms
- AI fluency and ability to responsibly use AI tools and workflows
- Excellent organizational and project management skills
- Excellent communication skills via phone, video conference, and email
Benefits
- Base salary
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits