Principal Customer Success Manager
KlaviyoSan Francisco, California, United States
Posted March 25, 2026
116000 - 174000 USD
Full Time
About the Company
Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Job Description
Klaviyo is seeking a Principal Customer Success Manager to provide proactive, high-touch strategic consulting to upper Mid-market customers. The ideal candidate has 5+ years of mid-market or enterprise account management experience, excellent program management skills, and a track record of building and nurturing relationships with multiple stakeholders.
Requirements
- 5+ years of mid-market or enterprise account management experience
- Excellent program management skills
- Excellent communication skills via phone, video conference, and email
- Curious and eager to learn
- Adaptable to change and working in a fast-paced environment
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits