Senior Manager, Customer Success Operations
KlaviyoBoston, Massachusetts, United States
Posted January 13, 2026
152000 - 228000 USD year
Full Time
About the Company
Klaviyo is a technology company that empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Job Description
Klaviyo is seeking a Senior Manager of Customer Success Operations to accelerate its Digital-first and At Scale engagement model. The ideal candidate will have 7+ years of experience in Customer Success Operations, Digital CS, or scaled CS programs within a B2B SaaS environment.
Requirements
- 7+ years of experience in Customer Success Operations, Digital CS, or scaled CS programs within a B2B SaaS environment
- Hands-on expertise with Gainsight CS/PX and modern customer lifecycle automation tools
- Experience designing automated journeys, workflows, and digital engagement programs
- Comfort working with AI-driven tooling (agents, copilots, rule logic) in customer-facing contexts
- Strong analytical skills, with experience building dashboards, KPIs, and insights using multi-source data
- Ability to influence cross-functional partners and translate strategy into clear operational plans
- Clear communication, strong project management, and a bias toward action and continuous improvement
- Bachelor’s degree in Business, Operations, Information Systems, Analytics, or related field (or equivalent experience)
Benefits
- Comprehensive range of health, welfare, and wellbeing benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
