XTN-3B1C579 | SENIOR PRODUCT SUPPORT SPECIALIST
KMC Solutions IncUnited States
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
The Senior Product Support Specialist will play a pivotal role in ensuring the success and satisfaction of SOCi's clients by providing expert-level support for our products.
Requirements
- Provide advanced product support to clients, troubleshooting and resolving complex issues related to SOCi's platform and services.
- Serve as the primary point of contact for escalated support cases, ensuring timely and effective resolution.
- Collaborate with product management, engineering, and other internal teams to diagnose and resolve product issues, providing detailed feedback and insights to drive product improvements.
- Develop and maintain comprehensive knowledge of SOCi's products and services, staying current with new features, updates, and industry trends.
- Create and maintain detailed documentation of support cases, resolutions, and best practices to facilitate knowledge sharing and continuous improvement.
- Conduct regular training sessions and workshops for clients, providing guidance on best practices and optimal use of SOCi's platform.
- Mentor and provide guidance to junior support specialists, fostering a culture of continuous learning and professional development within the support team.
- Monitor and analyze support metrics to identify trends and areas for improvement, implementing strategies to enhance the overall client support experience.
- Participate in client success initiatives, contributing to the development and implementation of strategies to drive client engagement, satisfaction, and retention.
Benefits
- We are committed to creating a workplace culture that is inclusive, dynamic, and fulfilling.