XTN-B6BE364 | TECHNICAL SUPPORT REPRESENTATIVE
KMC Solutions IncUnited States
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
As a Technical Support Representative at Talkdesk, you'll respond to technical support requests via email, chat, and phone, guiding customers through setup processes. Collaborating with engineering, you'll tackle complex issues and relay product bugs and features.
Requirements
- Answer technical support requests via email, chat, and phone
- Help guide customers through the setup process
- Collaborate with our engineering team to solve more complex issues
- Identify, document, and follow up with engineers on product bugs and features
- Update knowledge base and troubleshooting documentation for internal and customer use
- Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers
Benefits
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves