We're looking for a Junior Technical Support Engineer to support our customers mainly across the APAC region.

Requirements

Act as the first point of contact for our customers, answering questions about our platform and services
Troubleshoot and resolve technical issues with care and clarity
Improve customer experience by identifying recurring issues and contributing to support initiatives
Collaborate closely with Customer Success, Product, and Engineering to advocate for customer needs and improve the product
Fluency in English (additional languages are a plus)
Experience in a customer-facing technical support role
Strong communication and interpersonal skills
Understanding of SaaS environments
Knowledge of Provisioning, SSO, and APIs
Experience with Google Workspace, Azure, or Okta admin environments is a plus
Creative problem-solving skills and strong judgment
Detail-oriented, proactive, and eager to learn
Ability to translate between technical and non-technical audiences
Customer-first mindset and willingness to collaborate across teams

Benefits

20 holidays plus your local public holidays on top
A meaningful role where you directly impact the experience of our customers
A fun, friendly workplace without the stiffness of corporate life
The chance to grow your skills and shape your role as we scale
Trust, autonomy, and a mature, output-driven culture
The tools you need to succeed
Company get-togethers, local colleagues, virtual events, and a globally diverse team (20+ nationalities and counting!)

We're looking for a Junior Technical Support Engineer to support our customers mainly across the APAC region.

Act as the first point of contact for our customers, answering questions about our platform and services
Troubleshoot and resolve technical issues with care and clarity
Improve customer experience by identifying recurring issues and contributing to support initiatives
Collaborate closely with Customer Success, Product, and Engineering to advocate for customer needs and improve the product
Fluency in English (additional languages are a plus)
Experience in a customer-facing technical support role
Strong communication and interpersonal skills
Understanding of SaaS environments
Knowledge of Provisioning, SSO, and APIs
Experience with Google Workspace, Azure, or Okta admin environments is a plus
Creative problem-solving skills and strong judgment
Detail-oriented, proactive, and eager to learn
Ability to translate between technical and non-technical audiences
Customer-first mindset and willingness to collaborate across teams

20 holidays plus your local public holidays on top
A meaningful role where you directly impact the experience of our customers
A fun, friendly workplace without the stiffness of corporate life
The chance to grow your skills and shape your role as we scale
Trust, autonomy, and a mature, output-driven culture
The tools you need to succeed
Company get-togethers, local colleagues, virtual events, and a globally diverse team (20+ nationalities and counting!)