We're looking for a Junior Technical Support Engineer to support our customers mainly across the APAC region.
Requirements
- Act as the first point of contact for our customers, answering questions about our platform and services
- Troubleshoot and resolve technical issues with care and clarity
- Improve customer experience by identifying recurring issues and contributing to support initiatives
- Collaborate closely with Customer Success, Product, and Engineering to advocate for customer needs and improve the product
- Fluency in English (additional languages are a plus)
- Experience in a customer-facing technical support role
- Strong communication and interpersonal skills
- Understanding of SaaS environments
- Knowledge of Provisioning, SSO, and APIs
- Experience with Google Workspace, Azure, or Okta admin environments is a plus
- Creative problem-solving skills and strong judgment
- Detail-oriented, proactive, and eager to learn
- Ability to translate between technical and non-technical audiences
- Customer-first mindset and willingness to collaborate across teams
Benefits
- 20 holidays plus your local public holidays on top
- A meaningful role where you directly impact the experience of our customers
- A fun, friendly workplace without the stiffness of corporate life
- The chance to grow your skills and shape your role as we scale
- Trust, autonomy, and a mature, output-driven culture
- The tools you need to succeed
- Company get-togethers, local colleagues, virtual events, and a globally diverse team (20+ nationalities and counting!)