XTN-CC2E133 | JR. IT SUPPORT SPECIALIST
KMC Solutions IncManila, Philippines
Posted January 21, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
Join the Maersk IT Support Team in Manila as a Jr IT Support Specialist. Provide day-to-day IT support, troubleshoot complex technical challenges, and embody a strong “Vessel First” mindset.
Requirements
- Troubleshoot PCs, hardware, networks, and cloud services
- Administer Active Directory and Office 365 environments
- Manage user accounts and permissions efficiently
- Apply solid understanding of ITIL processes
- Deliver clear, timely, and customer-focused communication
- Demonstrate logical thinking, resourcefulness, and a collaborative mindset
- Provide comprehensive IT support for multiple communication channels
- Accurately document and resolve tickets in ServiceNow
- Perform initial diagnostics and apply logical troubleshooting
- Coordinate with higher-level support teams and vendors
- Maintain and update the IT Support Service Catalogue and knowledge base articles
- Participate in problem management efforts and identify performance improvements
- Support IT projects and aid in the transition of new services or tools
- Flexibility to work shifts covering 24/5 operations