IT Core Support (Position located in Arlington, Virginia)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. The IT Core Support will handle level 1 type tickets and issues, focusing on desktop and laptop systems support, break/fix service, and desktop administrative duties.

Requirements

• Manage the end user services group and facilitate coordination with the business and IT leadership
• Work collaboratively across Business, IT Operations and IT Applications teams
• Resolve incidents assigned via the Incident Management System
• Perform hardware & software installs, desk moves, additions and changes
• Collaborate with application project teams
• Work with IT Leadership for continuous improvement of customer satisfaction
• Troubleshoot all desktop and peripheral support issues
• Assist with the administration of G-suite
• Administer and troubleshoot all mobile devices
• Set up and configure new hardware and software
• Manage service desk goals, priorities, escalations, volumes, aged tickets and other associated processes and metrics
• Provide recommendations to leadership in the development, implementation, and evaluation of new or modified policies, practices, and procedures

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses