KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. The IT Core Support will handle level 1 type tickets and issues, focusing on desktop and laptop systems support, break/fix service, and desktop administrative duties.
Requirements
- Manage the end user services group and facilitate coordination with the business and IT leadership
- Work collaboratively across Business, IT Operations and IT Applications teams
- Resolve incidents assigned via the Incident Management System
- Perform hardware & software installs, desk moves, additions and changes
- Collaborate with application project teams
- Work with IT Leadership for continuous improvement of customer satisfaction
- Troubleshoot all desktop and peripheral support issues
- Assist with the administration of G-suite
- Administer and troubleshoot all mobile devices
- Set up and configure new hardware and software
- Manage service desk goals, priorities, escalations, volumes, aged tickets and other associated processes and metrics
- Provide recommendations to leadership in the development, implementation, and evaluation of new or modified policies, practices, and procedures
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses