Tech Support Coordinator (Position located in Singapore)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years.

Requirements

• Manage and route support requests through the ticketing system to appropriate technicians
• Triage incoming support requests, prioritizing and categorizing issues effectively
• Handle incoming support calls, providing first-line assistance and escalating complex issues

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses