Koin Limited is seeking a Claude AI & Automation Specialist to drive the adoption and implementation of AI across their multi-brand e-commerce business, automating processes, upskilling the team, and designing AI-powered solutions. The successful candidate will have expertise in Claude, AI tooling, and automation platforms, with a focus on process automation, workflow building, training, and prompt engineering.
Requirements
- Design, build, and maintain Claude-powered automations
- Develop multi-step workflows that integrate Claude with existing business systems and tools
- Design and implement agent-based architectures
- Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns
- Evaluate and implement automation platforms
- Document all automations with clear logic, dependencies, and maintenance requirements
- Monitor automation performance and iterate based on output quality and reliability
- Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation
- Design and deliver structured training programmes to upskill team members in effective AI usage
- Create formal training materials including guides, video walkthroughs, and reference documentation
- Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows
- Track and report on team adoption metrics and AI literacy across the business
- Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude's outputs
- Establish best practices and style guides for prompt engineering across different use cases
- Build and maintain a library of tested, high-performance prompts for recurring business tasks
- Evaluate output quality across different Claude models and surfaces, recommending the optimal approach for each use case
- Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs
- Contribute to the development of the business's AI adoption roadmap and strategic priorities
- Research and evaluate new AI tools, models, and capabilities relevant to Koin's operations
- Identify opportunities where AI can create competitive advantage or unlock new capabilities
- Benchmark Koin's AI maturity against industry best practice and recommend improvements
- Provide input on build-vs-buy decisions for AI-powered tooling and integrations
- Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points
- Act as the central point of contact for AI-related questions, requests, and project scoping across the business
- Partner with the Systems & Data team to ensure AI solutions integrate cleanly with existing data pipelines and platforms
- Communicate progress, impact, and learnings through regular reporting to leadership
Benefits
- Salary of $4,000 (USD) per month
- Fully remote role for LATAM-based candidates aligned with UK business hours
- Full training on Koin's internal systems, tools, and operational processes
- Huge opportunity for career development as Koin incorporates AI into every element of the business
- Opportunity to define and own a new capability within a fast-growing international e-commerce business
- Direct exposure to leadership and the opportunity to shape the business's AI strategy from the ground up
- Work across multiple brands, markets, and business functions
- Supportive and collaborative working environment with a strong focus on innovation
- Opportunity to work at the cutting edge of AI application in a commercial setting
- Access to Claude Pro and all necessary AI tooling to perform the role effectively
