Customer Experience Administrator

The Customer Experience Administrator supports the Customer Experience team with structured administrative tasks, processing returns and refunds, responding to customer reviews, and managing disputes. The role is fully remote and based in LATAM, working initially aligned with UK business hours.

Requirements

• Returns & Refund Processing
• Customer Reviews Management
• Chargebacks & Dispute Handling
• Customer Support Administration
• Operational Support

Benefits

• Fully remote role (LATAM-based)
• Initial working hours aligned with UK business hours, with potential flexibility over time
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company