Customer Experience Administrator

The Customer Experience Administrator supports the Customer Experience team with structured administrative tasks to handle customer enquiries, returns, and order issues efficiently and accurately across multiple Koin brands.

Requirements

• Process customer returns and refunds across multiple brands and marketplaces
• Monitor and respond to customer reviews across relevant platforms
• Assist in managing payment disputes and chargebacks from payment providers
• Support the Customer Experience team in responding to customer enquiries where required
• General administrative tasks within the Customer Experience department

Benefits

• $1,000 monthly salary
• Fully remote role (LATAM-based)
• Initial working hours aligned with UK business hours, with potential flexibility over time
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company