Customer Experience Administrator

The Customer Experience Administrator supports the Customer Experience team with structured administrative tasks, ensuring customer enquiries, returns, and order issues are handled efficiently and accurately. This fully remote role is based in LATAM and works with multiple Koin brands.

Requirements

• Returns & Refund Processing
• Customer Reviews Management
• Chargebacks & Dispute Handling
• Customer Support Administration
• Operational Support

Benefits

• Fully remote role
• Initial working hours aligned with UK business hours
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company