KOMOJU is seeking a Customer Success Manager to manage a portfolio of merchant accounts, drive growth opportunities, and provide strategic advice.

Requirements

5+ years of experience in Customer Success, Account Management, or a related role within fintech, payments, SaaS, or IT
Proven ability to manage commercial relationships and drive account growth through upselling and cross-selling
Native-level Japanese and business-level or higher English communication skills
Strong analytical mindset with a data-driven approach to identifying and acting on growth opportunities
Proficient in CRM tools such as HubSpot or Salesforce
Self-starter with high ownership, able to thrive in a fast-paced, cross-functional, and remote-friendly environment

Benefits

Annual salary review
Profit sharing (twice a year)
Hybrid work arrangement (remote and office)
Social insurance (membership in the Kanto IT Software Health Insurance Association)
Health check-ups
Discounts at sports clubs (IT health insurance)
Access to a rest facility (IT health insurance)
Language training (supplemented with lessons costing ¥1-2 million per month)
Self-learning support (up to ¥10 million per year)
Flexible vacation policy

KOMOJU is seeking a Customer Success Manager to manage a portfolio of merchant accounts, drive growth opportunities, and provide strategic advice.

5+ years of experience in Customer Success, Account Management, or a related role within fintech, payments, SaaS, or IT
Proven ability to manage commercial relationships and drive account growth through upselling and cross-selling
Native-level Japanese and business-level or higher English communication skills
Strong analytical mindset with a data-driven approach to identifying and acting on growth opportunities
Proficient in CRM tools such as HubSpot or Salesforce
Self-starter with high ownership, able to thrive in a fast-paced, cross-functional, and remote-friendly environment

Annual salary review
Profit sharing (twice a year)
Hybrid work arrangement (remote and office)
Social insurance (membership in the Kanto IT Software Health Insurance Association)
Health check-ups
Discounts at sports clubs (IT health insurance)
Access to a rest facility (IT health insurance)
Language training (supplemented with lessons costing ¥1-2 million per month)
Self-learning support (up to ¥10 million per year)
Flexible vacation policy