Relationship Officer-BRANCH BANKING-Branch Banking

This role involves providing excellent customer service for bank products, including account opening, liability sales, and product suggestions. The role emphasizes speed, efficiency, and exceeding customer expectations by offering additional products and value-added services. It also involves cross-selling assets and providing product enhancement.

Requirements

• Handle customer service for account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.
• Speed and efficiency of service.
• Sales targets for banks and investment products.
• Cross-sale of asset products.
• Back-up to relationship managers holding HNI relationship.
• Customer acquisition through referrals.