Service Delivery Officer-BRANCH BANKING-Branch Banking

This Service Delivery Officer role focuses on providing personalized service to customers, generating business reports, and ensuring compliance with regulations. Responsibilities include customer contact, complaint resolution, and coordination with other departments for account opening.

Requirements

• Handling personalized service requests of customers.
• Generating timely business MIS.
• Ensuring strict adherence to compliance, audit, and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.
• Developing and maintaining banking relationships with a select group of high net worth customers.
• Excellent communication skills with customer service orientation.
• Good knowledge of Microsoft excels.