Service Delivery Officer-BRANCH BANKING-Branch Banking

This Service Delivery Officer role focuses on providing personalized service to customers, generating timely business reporting, and ensuring compliance with regulations. The role involves handling customer requests, managing complaints, and coordinating with relevant departments for account openings. Excellent communication skills and a strong understanding of banking norms are essential.

Requirements

• Handling personalized service requests of customers.
• Generating timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.
• Developing and maintaining banking relationships with high net worth customers
• Excellent communication skills with customer service orientation
• Courteous and polite
• Good knowledge of Microsoft excels
• Understanding of banking norms and processes